What should I do if I'm experiencing connection issues during the service
(e.g. the livestream or audio isn't working)?

Your livestream may need a moment to load. If it is not playing continuously, try pausing it and stepping away for a few moments and then continuing the service once it’s had a chance to pre-load more of the worship service. If you are experiencing connection issues, it may be related to your browser settings, internet bandwidth, or it’s a device-specific issue. While we can’t guarantee and may not be able to troubleshoot the performance of your specific hardware setup, we have a few recommendations that we hope will help:

-Make sure you have the most updated version of the software you’re using.
-Refresh your browser page or try switching to a completely different browser.
-Make sure there are no other devices connected to your wi-fi that could be creating network traffic.
-Try connecting to your personal Hotspot on your phone.
-Restart your wi-fi router.
-Try switching to a different device.

We hope this helps!